FAQ
Asked at the
front desk.
Everything we get asked, sorted by topic. Still stuck? We pick up from 12:00 on weekdays and 10:00 at weekends.
Booking
Do I need to book?
Yes, every game is booked in advance so the room is reset just for you. Same-day slots are often free, so give us a ring on 0161 496 0742.
Can I change my time?
Yes, free of charge up to 48 hours before. After that we’ll do our best to move you.
Do you sell gift vouchers?
Yes, for any room and any group size. They last 12 months and arrive by email straight away.
Can I pay on the day?
No, we take payment when you book so the room is held for you.
What if we’re late?
Ring us. Up to 10 minutes late we’ll still run the full game; after that, the clock starts anyway.
On the day
How early should we arrive?
10 minutes before your time, so your host can explain the rules and take your coats.
What if we get stuck?
Your host watches every game and sends a hint when you ask for one. Hints are free and unlimited.
Is anyone locked in for real?
Never. The door you came in through always opens from the inside.
Groups
Is it OK for kids?
The Pickle Factory works from age 7 and The Last Tram from 10. Under 16s play with an adult.
Is the venue accessible?
Four of our five rooms are on the ground floor with step-free access. Ring us and we’ll pick the best room for your group.
Vouchers
Can they use it for any room?
Yes, any room and any time we’re open. They pick when they book.
What if it runs out?
Vouchers are valid for 12 months. Ask us before it ends and we’ll extend it once.
Can I print it?
Yes. The email has a printable PDF, so you can wrap it up or pop it in a card.
Parties
Can we bring our own cake?
Yes. We’ve got plates, candles and a knife ready in the lounge.
Do you do invoices?
Yes, with VAT, sent straight to your finance team.
What if people drop out?
Tell us 48 hours before and we’ll re-split the teams, no charge.