Terms of booking

These terms apply when you book a room, buy a voucher or come to a party at Red Herring Rooms. They’re written to be read, not skimmed.

Bookings and payment

Every game is booked in advance and paid for when you book, so the room is held for your group only. Prices are per room, not per person, and include VAT.

Changes and cancellations

Plans change. Here’s how it works:

• You can change your date or time free of charge up to 48 hours before your game.

• Inside 48 hours we’ll do our best to move you, but we can’t promise a refund.

• If we have to cancel, you get a full refund or a new date, your choice.

Arriving and lateness

Please arrive 10 minutes before your time. If you’re running late, ring us. Up to 10 minutes late, we’ll still run the full game. After that the clock starts anyway, so the next group isn’t kept waiting.

Age rules

Each room has a minimum age, shown on its page. Players under 16 must play with an adult who stays in the room with them.

Safety

Nobody is ever locked in. The door you came in through always opens from the inside, and your host watches every game. Please don’t climb, force locks or move anything that’s fixed down. If something feels wrong, say the safe word or walk out, and we’ll sort it.

Vouchers

Gift vouchers are valid for 12 months from the date they’re bought and can be used for any room. Ask before your voucher runs out and we’ll extend it once.

Behaviour

We want everyone to have a good time, including our hosts. We may refuse entry or end a game if anyone is aggressive, abusive or clearly drunk. No refund is due in that case.

Contact

Questions about these terms? Email play@redherring.example or call 0161 496 0742.